Terms & Conditions
definitions
The following definitions apply for the terms & conditions for Travelander International Unit Trust. Travelander International Unit Trust is referred to as Travelander, the supplier, our and we. The client (buyer) is referred to as I, my, the buyer, you, the customer, the owner and the client.
trading hours – head office
Tuesday to Friday 9-00am to 5-00pm Saturday 9-00am to 12-00noon. Head office is closed on Sunday and Public Holidays.
24 hour helpline
Travelander runs a help and information service, 7 days a week. Please call 0423 948 402 for service. Any problems associated with the purchase, including accessories failure, must be reported to a Travelander dealer as soon as possible and within 24 hours of the incident. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.
service
A dedicated client service officer is assigned to handle all aspects of each client’s account. The client service officer is responsible for contact with the client when necessary, and working to drive the co-ordination and completion of the purchased product in conjunction with the client’s requirements.
financial obligations and quoting
Travelander International Unit Trust has a flexible payment structure to meet your needs and is as follows:-
Travelander International Unit Trust shall provide the client with a detailed quotation. No work can commence on a job until the quotation has been agreed to and signed by the client and returned to Travelander. In the event that the scope of the project changes or significant client changes are made once a job has commenced; we reserve the right to re-quote the job and once again receive client approval before proceeding. Upon client approval, the quotation acts as a sales order and a computer generated copy will be presented to the client before commencement of the job.
Prices quoted are subject to change and Travelander International Unit Trust reserves the right to update or alter the pricing structure at any time. Once your order has been signed it becomes a legally binding contract and the price may not be varied or cancelled.
Quotations are only valid for 3 months. The formulation of quotes is based on Travelander International Unit Trust achieving operational efficiencies by completing the project within a reasonable period from the clients’ sales order approval. Delays from the client in completing the project within the scheduled time frame may result in additional charges.
In the event of a default on these terms, Travelander International Unit Trust reserves the right to hold the purchased product until the account is finalised and / or take necessary action to recover payment of fees. Any costs incurred in doing so will be passed on to the client.
Payment terms are C.O.D for any projects.
credit card transactions
Our preferred cards are mastercard and VISA. All credit card transactions will be conducted in Australian Dollars. Credit Card transactions may only be used for deposits and to the purchase value of up to 20% of the total amount. A handling fee of 2% will be charged for VISA, MasterCard and Bankcard transactions. A handling fee of 3% applies to American Express and Diners Club Credit Card transactions.
taxes and charges
GST is included in our prices.
payment
A deposit of 20% of the total price is payable upon signed confirmation of your quotation / order form. A further 30% is payable 30 days prior to the agreed delivery date. The remaining 50% on the purchase price will be payable on pick-up or 5 days prior to delivery of your order.
delivery date
At the time of placing the order we will upon request advise a satisfactory delivery date between both Travelander International Unit Trust and you the customer. This date is an approximation date only and Travelander International Unit Trust and its employees will not be responsible for any loss of time or disappointment caused through delay in delivery of the order.
cancellations
Please note that sales order deposits are non-refundable if cancellation occurs, but will be noted as a credit for a future purchase
design changes
Due to changes in conditions and circumstances, Travelander International Unit Trust reserves the right, subject to all applicable laws, at any time, at its discretion and without notice, to discontinue or change features, designs, materials, colours and other specifications and the prices of their products and to either permanently or temporarily withdraw any such products from the market without notice. At times our suppliers vary or discontinue products. No such variation or unavailability shall affect the validity of this contract but where appropriate, may be the subject of an adjustment in price or cancellation of some items.
travelanders liability
Travelander International Unit Trust will not be under any liability to the client for any loss or damage caused through delay in delivery of the product that is caused through accidents or not being suitable for the client’s purposes. Travelander International Unit Trust will also not be liable for loss of time, change in drop off location or damage through natural disasters such as fire, floods, cyclones, hailstorms etc.
on road registration
Travelander can organise on-road registration for your camper trailer, at the clients’ request. An additional cost for registration only, being 6 months or 12 months, will be incorporated into the total price. Or alternatively you can arrange this yourself, before pick-up of the camper trailer.
insurance
During completion of your product, we provide full cover for any loss or damage caused through natural disasters such as fire, floods, cyclones, hailstorms etc whilst it is stored on our premises. Once final payment has been received for your order, we recommend that clients organise their own private insurance. As from this point forward, Travelander International Unit Trust is no longer responsible for insurance and will take no responsibility for theft, or damage caused on our premises, or in transit.
damage or replacement costs
All costs associated with the full replacement or damage repairs to any part of the product purchased, whilst in the care of the client / owner, shall be borne by the client / owner; unless otherwise proven to be covered under our warranty plan. This also relates to the original body which is guaranteed against perforation corrosion. If perforation corrosion occurs, we’ll fix it for free, providing the damage was due to standard defects in factory materials and was not caused by misuse of the product.
contractual rights
By signing the terms and conditions contract I accept that the terms and conditions make this an Australian contract and the Australian state law in which state this agreement is contracted in will bind me. The contract overrides any other contract form or contract taken in any other country. Any changes made to this contract must be in writing and signed on behalf of Travelander International Unit Trust and the client. Travelander International Unit Trust makes no express or implied warranty in relation to this agreement.